PBXstar is an innovative technology company specializing in intelligent contact centers. Its core team members are all from well-known listed companies in the industry. They have deep expertise in communication technology for many years, accumulating over 10 years of experience in the R&D and practical application of softswitch call systems. Their technical strength has been proven in the market over a long period ¨C their mature technical architecture has successfully served multiple core sectors such as commercial banking, e-commerce finance, and consumer finance, stably supporting the daily communication needs of over 100,000 agents and ensuring efficient business operations.

Currently, PBXstar offers a rich set of communication functions, covering the needs of various scenarios: through SDK integration, inbound, outbound, and predictive outbound calling functions can be quickly implemented to meet the needs of enterprises for batch communication and precise customer reach; through API integration, it can flexibly connect to agent outbound calling and IVR outbound calling capabilities, adapting to diverse business processes and system integration requirements.

At the underlying technology level, PBXstar adopts a high-performance architecture design: the underlying communication platform is developed based on the C++ language, ensuring efficient and stable communication transmission; the core business system is written in Java and built on the Spring Cloud microservice framework, possessing strong scalability and flexible iteration capabilities. Meanwhile, the entire system adopts a Docker containerized deployment solution, which not only simplifies the deployment and maintenance process but also enables graceful service uploading and shutdown, ensuring uninterrupted business operations.

PBXstar's core objective is clear: to empower various CRM systems (Customer Relationship Management systems) in a low-cost, high-efficiency manner, enabling enterprises of different sizes and industries to easily possess professional inbound and outbound calling capabilities without investing heavily in developing their own communication modules, thus helping enterprises quickly improve their customer communication channels.